FAQ

What is Cash Back?
How to calculate the Cash Back amount of a certain order?
Why I don't see the Cash Back after I have made an order at a store?
Should I visit every time cashback365 so I can get a Cash Back?
Do I buy directly from cashback365?
How long does it take so I can withdraw my Cash Back?
Is my information protected as well as the information about the purchases I do?
What are the options for getting my Cash Back?
Why my Cash Back has not been confirmed yet?
What's the catch?

What is Cash Back?

Once a customer clicks on the link to some store and makes an order, we receive a commission from the appropriate store for the sale they have made. Unlike other portals on the Internet, we share a big part of the commission with our customers, while this shared money is called Cash Back.

How to calculate the Cash Back amount of a certain order?

At every store in our system there is a marked Cash Back. It can be in the form of percentage, as well as in the form of a full sum. If it is expressed as a percentage, your Cash Back is calculated as a percent of the value of the order you have done. Example: If you make a purchase of 100 EUR at some store with Cash Back 5%, your Cash Back will be 5 EUR. Please note that the Cash Back does not include the VAT amount of the order.

Why I don't see the Cash Back after I have made an order at a store?

Although your Cash Back doesn't immediately appear, don't worry, you win a Cash Back. It usually takes up to two weeks so your Cash Back can appear in your virtual account. It all depends on how quickly the stores inform us of your order, while at some stores this period might be longer. As soon as the store inform us we will send you a confirmation email that your order has been confirmed.

Should I visit every time cashback365 so I can get a Cash Back?

Yes. Visiting our site is obligatory if you wish to receive a Cash Back. This is due to the fact that our system has to detect the customers and their purchases in order to pay our customers the Cash Back won by them.

Do I buy directly from cashback365?

No. Cashback365 only gives you discounts in the form of Cash Back. We do not sell products and services. If you have questions about the products you have purchased, please contact the store from which you made your order.

How long does it take so I can withdraw my Cash Back?

Usually the Cash Back you have won will be reflected in your account within 2 weeks after your purchase. To withdraw your winnings however, you will have to wait a period that is specified by the store at which you have made your order. This is necessary because most stores require this period so they can report on canceled or returned orders.

Is my information protected as well as the information about the purchases I do?

Yes. Your information is protected. In cashback365 we highly value the protection of our customers and their privacy.

What are the options for getting my Cash Back?

Cashback365 offers its customers three options for payment of their Cash Back: a bank transfer, paypal and skrill/moneybookers. The choice of an option depends entirely on you.

Why my Cash Back has not been confirmed yet?

The Cash Back status depends on the very store. It confirms the order as soon as there is information that the product or service has been paid. It often happens that you have to wait the test period of the product (it is the period during which the product can be returned), or there are some other reasons.

What's the catch?

There is no catch. We will never ask for money from you for whatever it is. Cashback365 is completely free and always will be, so each of you can register in less than 30 seconds.